Selling carpet is easy. Just ask the big box stores about that. It’s customizing the carpet in your home that separates the true professionals from the pretenders. Here are a couple of questions to ask your carpet company about their installers:
1. What are their names? This sounds like a simple question, right? Wrong. At many stores, particularly the big box stores, your salesperson has no idea who is coming to your house.
2. Are the installers insured? This is important if there is an accident, regardless of who is at fault.
3. How long have the installers worked here? This answer will tell you how well the store and installers know each other. It will also tell you something about their work environment. Does the store practice mutual cooperation between customer, store, and installer?
At Flack’s Flooring we believe that mutual respect between customer, store, and installer. It’s the only way to go. Our professional, insured installers have worked here for an average of over 7 years. We know them. We know their families. We match the best installer with your job and your satisfaction is guaranteed. Our installers are the key to Flack’s Flooring’s repeat and referral business. They have been very important to our growth over the past 17 years, and we treat them that way.